Privacy Policy

Lancaster Web ("I", "me", "my" or "the studio") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use and protect information when you visit this website or use my services.

Lancaster Web is an independent web design studio based in Lancaster, Lancashire.

Contact: hello@lancasterweb.co.uk

I may collect the following information.

When you contact me, request a quote or start a project, I may collect:

I may collect limited technical information such as:

I use your information to:

I do not sell, rent or trade your personal information.

Information submitted through the contact form is used to respond to your enquiry and discuss potential work.

Enquiries are stored in a secure database so I can manage follow-up, and a copy is also sent by email (via Resend) to my studio inbox.

Enquiry records may be retained for business records and follow-up unless you ask me to delete them where I am able to do so.

Website Care and other subscription services may use third-party payment providers such as Stripe.

Payment details are handled securely by the payment provider. I do not store your full card details.

Stripe may process information according to its own privacy policy.

If you use a client account area, Better Auth manages sign-in sessions and related security data.

This may include:

When enabled, this website may use Plausible Analytics.

Plausible is configured as a privacy-friendly, cookie-less analytics tool and does not use advertising cookies.

See the Cookie Policy for more detail.

This website may use cookies and similar technologies.

Cookies may be used for:

You can control cookies through your browser settings. See the Cookie Policy for more detail.

I only keep personal information for as long as necessary.

Enquiry information may be retained for business records and follow-up purposes.

Client information may be retained for the duration of the project and for legal, accounting or support purposes afterwards.

I may share information with trusted service providers where necessary to operate my business, such as:

I only use providers where appropriate safeguards are in place.

Under UK data protection law, you may have rights including:

To make a request, contact: hello@lancasterweb.co.uk

I take reasonable steps to protect personal information. However, no online system can be guaranteed completely secure.

This policy may be updated from time to time. The latest version will always be available on this website.

If you have questions about this Privacy Policy: hello@lancasterweb.co.uk